FAQ's

Who is Think Cup?
Think Cup is a Sydney based company that is keen to promote the idea that a reusable cup can change the world! Our Think Cups help reduce the amount of waste that is generated from disposable coffee cups. Think Cup is a young and progressive company keen to be the leading brand in the industry.

Does Think Cup wholesale?
Absolutely! Please contact us at sales@thinkcups.com and we can help you get started. We have agents in Sydney and Melbourne so we can assist you to become a stockist quickly. 

Shipping 
Please Allow 2-3 business days for order processing. Once your order is shipped you will receive an email with a tracking number. Using the tracking information sent out to you is the best way to keep an eye on your package as it makes its way to you! Delivery times are estimated by your location and are to be used as a guide only. Please allow up to 7 business days for domestic orders. Although we endeavour to ship items out as quickly as possible, there may be some delay around sale times and public holidays.

We will contact any customer within 3 days of making an order if there is likely to be a delay. Orders are despatched from our Sydney studio on a daily basis. During busy times and bad weather, delivery times may be extended. The customer understands we rely on a third party to make the delivery. Australia Post (Parcel post) http://auspost.com.au/parcels-mail/domestic-delivery-times.html. Think Cups does not accept any responsibility for incorrect information provided by the customer. 

In the event that you are not home to receive your delivery, the shipping company will leave a calling card with instructions to collect or arrange re-delivery. To ensure your order reaches you safe and sound, we will need your autograph upon delivery. Every order is trackable, an email with the tracking number is emailed out to you when the order is about to ship. Responsibility is placed on the customer to keep on top of tracking status. If an undelivered package is not collected within 10 business days, Australia post will return the package to us. All returned packages will be at the cost to the customer. 

Shipping is free for all domestic online orders!

Do you ship internationally? 
Yes, but at this stage to New Zealand only. We charge a flat fee of $12 shipping for deliveries to NZ.

Refunds
If you have any issues with your order regarding refunds, exchanges or otherwise please email us at sales@thinkcups.com so that we can refer your enquiry on to the right person. 

All item prices and shipping costs appear and are charged in Australian Dollars.